suparbajee Privacy Policy

01 Introduction

suparbajee ("we", "our", "platform") operates a reliable and secure online entertainment service for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect your personal information, the purposes for which it is used, who it may be shared with, and how you can maintain control over your information.

By using the suparbajee website or creating an account, you agree to this Privacy Policy. If you do not agree with this Policy, please do not use our services.

Our Terms and Conditions and Responsible Gaming Guidelines are also considered an integral part of this Policy.

02 What Information We Collect

Various types of information are collected during registration and use of services at suparbajee. The categories of information are described in detail below:

a) Personal Identity Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (when identity verification is required)
• Residential address

b) Financial Information

• Mobile banking numbers (bKash, Nagad, Rocket)
• Transaction history — records of deposits and withdrawals
• Bank account details (where applicable)

c) Technical and Behavioral Information

• IP address, device type, and operating system
• Browser type and version
• Site access times, browsing patterns, and page visit data
• Cookie and session data
• Gaming activity history and betting patterns

d) Communication Information

• Messages and conversation logs from live chat
• Requests and complaints sent by email
• Support ticket details

03 How We Use Your Information

suparbajee uses collected information only for the following legitimate purposes:

• Account Management: Completing the registration process, verifying identity, and ensuring account security.
• Financial Transactions: Processing deposits and withdrawals, and maintaining transaction records.
• Customer Service: Resolving your requests, complaints, and queries.
• Platform Improvement: Analyzing data to enhance the user experience.
• Security and Fraud Prevention: Detecting suspicious activity and keeping accounts secure.
• Responsible Gaming: Identifying excessive gaming patterns to support users.
• Legal Obligations: Auditing and reporting in accordance with applicable laws and regulations.
• Promotions and Communications: Sending bonus offers and promotional messages with your consent.

Your information will never be sold or commercially transferred to third parties.

04 Legal Basis for Processing Information

suparbajee processes your information on the following legal grounds:

• Performance of Contract: To enter into and fulfill our service agreement with you.
• Legal Obligations: To comply with applicable laws, regulations, and directions from regulatory authorities.
• Legitimate Interests: For fraud prevention, maintaining security, and improving service quality.
• Consent: Based on your explicit consent in the case of marketing communications.

05 Information Sharing and Disclosure

suparbajee may share information with certain third parties in limited circumstances and under strict contractual protections:

a) Payment Processors

Information necessary to complete financial transactions through bKash, Nagad, and Rocket is shared with these mobile banking services. These organizations are governed by their own privacy policies.

b) Technology Service Providers

Information may be shared with trusted technology partners for website operations, data storage, security, and analytics. Strict confidentiality agreements are in place with these partners.

c) Legal and Regulatory Authorities

Information may be disclosed in response to court orders, legal obligations, or lawful requests from government authorities.

d) Sale to Third Parties Prohibited

suparbajee never sells, rents, or commercially transfers your personal information to third parties.

06 Cookies and Tracking Technologies

suparbajee uses cookies and similar tracking technologies to improve the user experience.

Types of Cookies

• Essential Cookies: Essential for the core functionality of the site, login sessions, and security.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: For analyzing and improving website usage.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit some features of the site.

07 Data Security Measures

suparbajee follows industry-standard security technologies and practices to keep your information secure:

• SSL/TLS Encryption: All information transmitted on the site is protected through 256-bit SSL encryption.
• Data Encryption: Strong encryption is used when storing sensitive information.
• Access Controls: Only authorized personnel are permitted to access necessary information.
• Regular Security Audits: Regular security tests are conducted to identify potential vulnerabilities.
• Firewall and Monitoring: Advanced firewall and 24/7 monitoring systems to prevent unauthorized access.
• Two-Factor Verification: Two-factor authentication to enhance account security.

While we are committed to ensuring the highest level of security, it is not possible to guarantee complete security for data transmitted over the internet. You are therefore also responsible for keeping your account password confidential.

08 Data Retention Period

suparbajee retains your information only for as long as necessary or legally required:

• Account Information: For as long as the account is active and for a specified period after closure as required by law.
• Financial Transaction Records: Long-term retention in accordance with financial regulations.
• Communication Logs: For a limited period to ensure customer service quality.
• Technical Logs: For a limited period for security review purposes.

Following a request to close an account, information that is not subject to legal obligations will be deleted or anonymized within a reasonable period.

09 Your Rights

As a user of suparbajee, you retain the following rights:

a) Right to Access

You may request at any time to know what information we hold about you. We will provide you with a detailed report within a reasonable period.

b) Right to Rectification

If there are any errors or inaccuracies in your information, you may request corrections. We will update them promptly.

c) Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.

d) Right to Restrict Processing

In certain cases, you may request that the processing of your information be restricted.

e) Withdrawal of Marketing Communications

You may unsubscribe from receiving promotional emails and messages at any time.

To exercise these rights, please contact us. We will review your request and respond within a reasonable period.

10 Protection of Minors

suparbajee strictly prohibits providing services to anyone under the age of 21. We do not intentionally collect any information from minors.

An age verification process is completed at the time of registration. If we become aware that a minor is using our platform, that account will be closed immediately and the associated information will be deleted.

Parents who suspect their child is using this site are urged to notify our support team immediately.

11 Changes to This Policy

suparbajee may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• Publishing the date of the latest update on the website
• Sending a notification to your registered email address
• Displaying a notice about the changes when you log in to the site

If you continue to use the service after changes have been made, you will be considered to have agreed to the updated Policy. We therefore recommend reviewing this page regularly.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our dedicated support team is ready to address all your queries:

We will endeavor to respond within a reasonable period after receiving your request. Formal privacy-related requests are handled with the highest priority.

13 Related Policies

Alongside this Privacy Policy, we invite you to review the following documents as well:

• Terms and Conditions — General rules for using the service.
• Responsible Gaming Guidelines — On safe and healthy gaming habits.
• About Us — An introduction to the suparbajee platform and its objectives.
• FAQ — Answers to frequently asked questions.